Registration for Remote Access IOP Fall Program Now Open

Frequently Asked Questions - IOP

Answers to frequently asked questions (FAQs) about the Austen Riggs Center Intensive Outpatient Program.

  • Who is this program meant for?
    • This program is designed for college and graduate students (18+) who are residing in Massachusetts. Due to licensing restrictions, all IOP patients must be physically residing in Massachusetts while receiving treatment. This program is not appropriate for people struggling with active addiction or at risk of suicidal action.
  • What if I’m enrolled in school but on medical leave?
    • You may still participate in the program provided you’re physically residing in Massachusetts during treatment.
  • Do you accept insurance?
    • We are an out-of-network provider but work with students’ insurance to help them receive the coverage they are entitled to under their specific plan. We do not balance bill. You will only be responsible for your deductible, coinsurance, or copayment in accordance with your insurance policy. Before you begin treatment, we will verify your insurance coverage and share this information with you.
  • Do you provide financial assistance?
    • Yes. We provide need-based financial assistance and personalized payment plans.
  • How does remote therapy work and is it secure?
    • All individual and group sessions take place over Zoom. Our Zoom platform is HIPAA-compliant, ensuring your privacy and security. 
  • Do I need to reduce my course load to have enough time for the IOP or can I do both?
    • While some patients reduce their course load, others balance a full course load and the IOP.
  • How many hours a week does the IOP require?
    • The IOP provides 9-12 hours a week of treatment.
  • Does your program run year-round?
    • Yes. Importantly, students enrolled in the IOP program must physically reside in Massachusetts to participate (i.e., students who travel out of state for school breaks cannot participate in the program while they are outside of Massachusetts). 
  • How long does treatment usually last?
    • Treatment duration is determined based on patients’ objectives and clinical assessments. The average length of treatment is three months.
  • Does my family need to be involved in my treatment/what involvement does my family have?
    • Family involvement only occurs with patient authorization. Though it is not required, involving family members can be helpful regarding insurance coverage and treatment expenses. Additionally, some patients find periodic family meetings helpful as an additional support and opportunity to clarify and address their struggles.
Please note, admissions are rolling, including for the summer program.
College Counselors: Contact us to find out how we can support your work facing unprecedented demand for student mental health services.