Privacy Policy

Privacy Policy


Austen Riggs Center Website Privacy Policy


Austen Riggs Center and its affiliates, ("Riggs") welcome you. This policy will explain the approach we take in protecting, collecting and using the information we gather from you in connection with the Austen Riggs Center website,, provided by Riggs (the “Service”). References to "you" and "your" refer to any individual or any entity.

For your ease and convenience, we make this notice available from every page of this website, identified as “Privacy Policy” with a link to this notice.

This website contains links to other sites. We encourage you to read the privacy statement of any website that you visit. This Privacy Policy applies only to information collected through this website.

Please note: This policy applies only to information collected through the Austen Riggs Center website. Any other site which is linked to this website, including Riggs affiliates sites, may be governed by their individual Privacy Policies and Terms of Use. Please consult these sites for further understanding of their Privacy Policies and Terms of Use.


Collection and Use of Information

This site collects both personally identifiable and non-personally identifiable information to improve the usefulness of the online information and services we offer to our users.

Personally identifiable information is any data element or collection of data elements that directly identifies an individual, including name and e-mail address.

Non-personally identifiable information is any data element or collection of data elements that, by itself, cannot be associated with a specific individual. This site collects non-personally identifiable information which is routinely gathered from all site visitors and focuses on website activity, such as how many people visit the site, the pages they visit, what website they are coming from, how long they stay , etc. This site visitor data is collected on an aggregated, anonymous basis, which means personally identifiable information is not associated with this data. This type of non-personally identifiable information is generally gathered by third-party providers through the use of web server logs, third-party ad servers, cookie technology, and clear GIFs, as defined herein.

In addition, in some cases we may link this sort of non-personally identifiable information with the personally identifiable information we have about people who use our website or services and treat this information as personally identifiable information. For example, we may use this information to follow up with you, if applicable.


Wireless Addresses

If the e-mail address you provide to us is a wireless e-mail address, you agree to receive messages at such address from (unless and until you have elected not to receive such messages by notifying us using the "unsubscribe" link located within the e-mail notifications). You understand that your wireless carrier's standard rates apply to these messages. You represent that you are the owner or authorized user of the wireless device on which messages will be received, and that you are authorized to approve the applicable charges.

Information Requested When Using the "Sign up for Updates" Feature

This site may have an "Sign up for Updates" feature. If it does have this feature, should you choose to use the "Sign up for Updates" feature to learn more about the Austen Riggs Center website, you will be required to provide the following personally identifiable information:

- Your first name
- Your e-mail address

Your first name will be used only to address you personally in any email notifications that are sent to the email address you provide. Your e-mail address will be used to send you information from Riggs and its products.  To unsubscribe to these communications, follow the language within the e-mail notifications.

Information Requested When Using the "E-mail-a-Friend" Feature

This site may have an “E-mail-a-Friend” feature. If it does have this feature, should you choose to use the "E-mail-a-Friend" feature of this website, you may be asked to provide personally identifiable information. It is important to note that this information is collected only when you voluntarily provide it. Riggs will only use the e-mail address and any names provided to send the e-mail and will not store or further disclose this information. This information is required to send an e-mail to a person that contains links to this website.

Should you choose to use this optional e-mail feature, you will be required to provide the following information:

- The recipient's e-mail address, which serves as the means to send the e-mail
- Your e-mail address

Some information you are asked to provide is optional, namely:

- Your name

- Message 

This optional information will be used at your discretion and not by or for Riggs at anytime. Riggs will only use the optional information and any names provided to send the e-mail.


Sharing Information

If applicable, personally identifiable information you record on this website, in some cases linked with non-personally identifiable information, and non-personally identifiable aggregated information, may be shared with others performing services on behalf of Riggs.

Riggs may disclose personally identifiable information to government authorities, and to other third parties when compelled to do so by government authorities, at our discretion, or otherwise as required or permitted by law, including but not limited to in response to court orders and subpoenas.

We also may disclose personally identifiable information when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of the website or anyone else that could be harmed by such activities.

If applicable, Riggs shares some non-personally identifiable information with third party providers to track and analyze site usage on an anonymous basis. This is not linked to any information that can identify any individual.

In the event that Riggs, any affiliate of Riggs, or substantially all of its assets, are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation or liquidation, non-personally identifiable information may be one of the transferred assets.


External links

This website contains links to other sites. We will inform you when you are leaving this site and we encourage you to read the privacy statement of any website that you visit. This Privacy Policy applies only to information collected by this website.


Security of Your Information

This site takes reasonable steps to protect personally identifiable information as you transmit it to our site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, e-mail sent to or from this site may not be secure.



Web server logs: A web server log is a file where website activity is stored, such as your internet provider (IP) address, date of visit, length of visit, what pages you visit on our websites, etc.

Clear GIFs: A clear GIF is typically a one-pixel, transparent image (although it can be a visible image as well), located on a Web page or in an e-mail or other type of message, which is retrieved from a remote site on the Internet enabling to us to track and analyze your usage of our site. The information collected through pixel tags is non-personally identifiable.

Third-Party ad servers: We may use third-party advertising companies to serve ads on a variety of different websites that are intended to attract visitors to our site. These companies may employ cookies, clear GIFs and other technologies to track non-personally identifiable information about your visits to other sites involved in Riggs advertising campaigns in order to help measure and improve the effectiveness of Riggs Health Solutions’ ads. This information may be shared with Riggs and others performing services on behalf of Riggs.

If you would like more information about how third party ad servers work and to understand your choices about not having this information used by these companies, see the Network Advertising Initiative's consumer Web site at

Cookie technology: Cookie technology enables websites to store small bits of information on your computer, and then ask for that information back at a later time. A cookie is a text file that is sent to the hard drive where your browser files are kept. If you are concerned about the use of cookie technology, you may opt to enable a feature in your browser software that will erase cookies, block all cookies or warn you before cookies are stored or exchanged.

If you reject a cookie, you may still use our site.

How we use cookies:

Riggs uses cookies to accurately track the number of website users.

What we store in cookies:

Riggs stores a unique identifier in the cookie to properly distinguish a user's workstation.

Benefits of using cookies:

Cookies allow a web application to respond to you as an individual.


Notification of Change

Riggs reserves the right at its discretion to change, modify, add or remove portions of this policy, at any time.

We will communicate any updates to our policy on out site for any site visitors.

We encourage you to check this policy from time to time to review any changes that might be made. The date found below tells you when this policy was last updated.


Date last updated December 1, 2012.