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Financial Assistance

Need-Based Fee Reduction 

Financial AssistanceThe Austen Riggs Center will offer fee reductions based on need after review of the financial resources available and in the context of the patient’s treatment plan. Fee reductions are funded through a combination of general operations, annual donations, and income from a donor-restricted patient aid endowment fund. Each year we budget four percent of our total patient billing for fee reductions. The fee reduction process requires the patient and the individual accepting financial responsibility to complete an application. The Riggs resource management committee reviews all applications. After taking into consideration factors such as income, assets, family size, medical needs and medical indigence, and insurance status or other financial commitments of the patient and/or the responsible parties, the committee may be able to provide a fee reduction of up to 30%. A Fee Reduction Application may be completed prior to admission or at any time during treatment.  

Patients may re-apply for a fee reduction in the event of a significant change in financial resources or treatment plan.  A re-application requires an update to the original application and the resulting fee reduction determination may either increase or decrease the amount of assistance offered.

Fee reductions are not offered retroactively, but may be offered from the date of filing of a completed Fee Reduction Application. Reductions are generally granted only for days not covered by health insurance. Please note: failure to keep an account current may jeopardize a granted fee reduction. 

This procedure is subject to periodic revision without notice.

Prompt-Payment Discount
A 3% prompt payment discount is available to those who are not receiving a need-based fee reduction. This discount is available only when the payment is received by the tenth of the month. We are unable to offer this discount when fees are paid by credit card. 

For more information or to obtain a Fee Reduction Application, contact the billing office at 413.931.5207 or our admissions office at 1-800-517-4447, 8:30 a.m. - 5:00 p.m., Monday through Friday. If you have questions regarding the application process, please contact Director of Finance Melissa Agosto at 413.931.5286.

If you have questions about the admissions process, or about the cost of treatment, please call our Admissions Department, 1-800-517-4447 or contact us. Representatives are available from 8:30 a.m. - 5:00 p.m., Monday-Friday.